An accountable NHS - The Times 18th August 2007

After reading Libby Purves’s article (“Send in the storm-trooper nurses”, August 14), I had to give a wry smile. Three years ago the Government, by Act of Parliament, introduced patient and public involvement forums. These, staffed by volunteers, many of whom were ex-senior nurses and other NHS employees, enjoyed the right of unannouced visits to health service premises for inspection of any services being offered to patients and visitors. In my forum’s case, any serious deficiency could be reported to, and dealt with immediately by the appropriate directorate. If action did not ensue, a letter would be sent to the CEO requiring a reply within a specified period. A route direct to the Secretary of State was available.

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