New care home complaints system to offer elderly residents better service - The Times 9th October 2008

Our correspondents report on tough changes that should raise standards. Sweeping changes are to be made to the regulation of Britain’s 13,900 care homes, including a new complaints system and tougher inspections for large private operators, The Times has learnt. Elderly people and their families, who pay for care, will soon be able to take grievances to the Local Government Ombudsman, whose office currently investigates complaints against local authorities over school admissions, housing and social services.

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