£9m for hospitals – if patients are happy! - Carlisle News & Star 3rd July 2008

CUMBRIA’S hospitals could cash in on £9 million a year each – if patients are happy with the service they receive. Under plans unveiled by health minister Lord Darzi, hospitals will be paid according to the care they provide, taking into account everything from compassion shown by staff to surgeons’ death rates. The 10-year plan for the NHS will see patients given questionnaires to test their experience on how quick and convenient their treatment was, as well as the respect they were shown by doctors and nurses.

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