The Government introduced performance targets into the National Health Service for the noblest of reasons: to make the system more responsive to the needs of patients. Since 1997, health ministers have stuck to their demands that operation waiting lists and waiting times must be drastically reduced. And so they have. But the management technique has been taken to a damaging extreme. Ministers have attempted to govern almost exclusively through targets, rather than using them as a general guide. The 2000 NHS plan notoriously set more than 200 specific objectives, covering everything from staff levels to the numbers of patients on drug treatment programmes.
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Leading article: The NHS needs a dose of tougher medicine - The Independent 25th June 2008
Thursday, June 26, 2008
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