Human error - The Times 3rd September 2007

The term “computer glitch” (“MRSA blunder due to computer glitch”, Oct 2) can misrepresent the truth of many such projects. The move to electronic records is part of a major business change, one part of which is a new computer system. Success is down to the quality of the planning applied to the process and business changes, not bugs or glitches. In this case it is clear that no parallel running or fail-safes were in place to support the transition. This is down to people, not computers.

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