What it means to be patient - The Times 25th September 2007

WHAT happens when you ask people’s opinion and you don’t like the answer? It’s a quandary the Government may increasingly face, with its seeming obsession over asking the public for their views on just about everything. GP (Sept 21) reports that patients prefer small practices, a finding that flies in the face of the Government’s plans for polyclinics and supersurgeries. The Improving Practice Questionnaire, which questioned patients at 2,500 practices, shows that satisfaction levels are higher in small practices, particularly in relation to telephone and 48-hour access, the ability to see their first choice of practitioner and waiting times.

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